Client Terms of Service
Managed Policy Notice
This document reflects the platform operational specifications and UK GDPR data architecture. Business subscriber schedules and tenant-specific policies supersede standard operational schedules where agreed in writing.
These Client Terms govern your access to the Pro TeamX Client Portal, public quote review pages, and online invoice settlement services provided on behalf of your service contractor.
1. Portal Access & Quote Approval
The Client Portal allows you to view upcoming service visits, inspect job completion photos, submit service requests, review quotes, and settle outstanding invoices.
Accepting a quote through the portal constitutes a binding agreement between you and the service provider according to the scope of work and price stated.
2. Online Payments & Security
Online payments are processed securely via Stripe. Pro TeamX does not store credit or debit card primary account numbers.
Payment disputes or cancellation requests must be directed to your service provider in accordance with their agreed service cancellation terms.
3. Client Data & Privacy
Your personal contact details and property addresses are held by your service provider (the Data Controller). Pro TeamX stores this data securely to facilitate dispatch and service verification.
Marketing communications require your explicit opt-in preference, which you can adjust in the Client Portal settings at any time.
Questions or Data Subject Rights?
To exercise statutory privacy rights under UK GDPR or ask compliance questions, visit our Privacy Center or contact our Data Protection Officer at privacy@prosolutionx.com.