Terms of Service

"Customer", "Subscriber", or "Tenant" refers to the business entity, sole trader, or organization subscribing to Pro TeamX.

"Authorized Users" includes personnel granted access by the Customer, including Owners, Administrators, Managers, Dispatchers, and Field Workers.

"Platform" refers to the cloud-hosted Pro TeamX SaaS suite, including the dispatch dashboard, scheduling engine, worker mobile application, client portal, and associated APIs.

"Customer Data" means all operational records, client directories, property addresses, access notes, job photos, inspection checklists, GPS telemetry, quotes, and invoices submitted or processed through the Customer tenancy.

Access to Pro TeamX is provided on a software-as-a-service subscription basis. New tenant accounts receive an initial 14-day free trial under the TRIAL plan without payment card requirement.

Following trial conclusion, continued access requires an active subscription under our published commercial tiers: STARTER or PRO. Each tier provides specified worker seats, SMS dispatch allowances, and automated operational capabilities.

All stated subscription fees are in British Pounds (GBP) and are exclusive of Value Added Tax (VAT) or applicable local sales taxes. Subscriptions renew automatically on a monthly or annual basis unless cancelled prior to the renewal date.

Each Customer workspace operates in a logically isolated multi-tenant architecture enforced by server-level tenancy scoping. Customers are responsible for managing user roles, worker invitations, and credential permissions.

Customers must enforce strict password hygiene and immediately notify Pro TeamX of any suspected unauthorized access or compromised credentials.

The Pro TeamX Worker Mobile Application collects location telemetry, speed, heading, and accuracy during active shifts to verify attendance, client arrival, and travel duration.

The Customer, as the employer or principal engaging field workers, is solely responsible for establishing the lawful basis for workforce monitoring and providing required employment disclosures.

Pro TeamX facilitates client invoice generation and online card payment acceptance via integrated third-party payment gateways, primarily Stripe Payments UK Ltd.

Pro TeamX does not store unencrypted payment card primary account numbers (PAN). All payment processing is subject to the Stripe Connected Account Agreement.

The Platform provides optional AI-assisted tools, including automated shift summary drafting, dispatch notes synthesis, and operational daily digests.

Customer operational inputs submitted to AI features are processed by approved enterprise AI providers. [LEGAL REVIEW REQUIRED: Customer contracts must confirm whether vendor zero-data-retention agreements apply to enterprise AI models].

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, special, punitive, or consequential damages, or loss of profits, contracts, or business opportunities.

Our aggregate liability arising out of or related to this Agreement shall not exceed the total fees paid by the Customer in the twelve (12) months preceding the incident giving rise to liability.

This Agreement and any dispute or claim arising out of it shall be governed by and construed in accordance with the laws of England and Wales. The courts of England shall have exclusive jurisdiction.